Shopping & Shipping
Yes. We ship within New Zealand only and dispatch all orders from our NZ warehouse.
Most orders arrive within 2–5 business days.
Free shipping is available on selected orders. Current offers are shown on our website and at checkout.
Yes. Tracking details will be emailed once your order has been dispatched.
Order & Returns
Orders can be changed or cancelled before dispatch. Once shipped, they cannot be changed or cancelled.
Contact us within 30 days of delivery and include photos of the issue. We'll help resolve it.
We do not accept returns for change of mind. If your item arrives damaged, faulty, or incorrect, contact us within 30 days of delivery.
Email us at support@tidyhub.co.nz and we'll respond as soon as possible.